Cancellations, Transfers, and Refunds

Cancellations, Transfers, and Refunds

• ALL requests for cancellation, test day transfer, and refund must be made in writing via email, letter or fax ONLY. Telephone cancellation or postponement will not be accepted.
• All cancellation, transfer, and refund request are subject to a $80.00 administrative fee.

Cancellation Policy

• Cancellation more than five (5) weeks before your first choice test date – you will receive full refund less $80.00 administrative fee.
• Cancellation less than five (5) weeks before the test date – you will receive NO refund.
• Failure to appear for the test without notification is considered a cancellation and NO refund will be issued.

Transfer Policy

• Request for Test Day Transfer must be made more than five (5) weeks prior to your first choice test date. Transfer dates will depend on availability. There is a $75.00 administrative charge.
• Candidates who wish to transfer less than five (5) weeks prior to the elected test date will be treated as a cancellation and will receive NO refund, and must re-apply.
• Candidates seeking cancellation or transfer within the five-week period prior to the test date will only receive a refund/transfer if they can provide evidence that their ability to sit the test has been affected by serious illness or cause:

• Candidates must file an application for refund or transfer no later than five (5) working days after the test date. You must complete a “Request for Refund or Test Day Transfer Form” and attach appropriate documentation and/or evidence: medical certificate from a qualified medical practitioner, a death notice or certificate or a police report.

Refunds

Refunds are paid upon approval of request by cheque and usually take three to four (3-4) weeks from the date of the request to be processed and mailed.

Form

IELTS Request for Refund or Test Day Transfer Form (PDF)

Credit Card Authorization – Refund or Cancellation fee (PDF)