IELTS Cancellation and Transfer Policy

Cancellations

If you cancel your paper test 

You can only cancel your IELTS paper test registration if you contact your test centre 5 weeks before the date of your test.

Your refund will be based on one of the following factors:

1. TIMEFRAMES

5 weeks or more before the test
If you cancel your IELTS test registration 5 weeks of more before the test date you will receive a refund minus the $73.50 (5% GST included) administrative fee.

Less 5 weeks
If you cancel your IELTS test registration less than 5 weeks before the test date, you will not receive a refund. (Some exceptions may apply)

2. EXCEPTIONS

You might be able to get a refund (minus the $73.50 (5% GST included) administrative fee), if you contact us before the date of your test and provide one of the following:

• A medical certificate issued no later than five days after the scheduled test date that details your inability to sit the test, including falling ill during any component of the test.

• • Refunds will be denied if the documentation provided shows us that a communication about being absent would be possible before the test date.

• Evidence of loss or bereavement, hardship, trauma or military service

If we cancel your paper test:

While we aim to avoid it, under certain circumstances we may be required to cancel your test.
Where the decision to cancel a test is within our control, we will provide you with as much notice as possible and give you the choice of either:

• Another test within 14 days of our notification to cancel, or
• A full refund

Where there is a need to cancel a test outside of our control, we will provide you with as much notice as possible and give you the choice of either:

• A future test date, or
• A full refund

Where the decision to cancel a test is made close to the test date (including on the day) we will reimburse you any demonstrable and reasonably associated travel and accommodation expenses that were purchased prior to the notification to cancel, where the expenses are unable to be recovered from the provider.

If you cancel your computer test:

4 days or more before the date of your Computer Test

You are eligible for a partial refund, a $73.50 administrative fee will be deducted from your refund amount.

*You must submit your request 4 days or more before your test date via email. Please email ielts@heartlandenglish.com

3 days or less before the date of your Computer Test

You may be eligible for a refund if you provide:

• • A medical certificate within 5 working days after the test date, explaining the reason for being absent (including falling ill on the day of the test, being unable to finish the test, or evidence of loss or bereavement, hardship, trauma or military service).
  • This is reviewed and approved based on the documentation received.
  • Refunds will be denied if the documentation provided shows us that a contact (email) about being absent would be possible before the test date.
  • If you cancel your IELTS test registration, you will receive a refund minus the $73.50 (5% GST included) administrative fee

Transfers

Paper-based Test

You may change your test date at any time as long as you inform your test centre 5 weeks before the scheduled test date.
You must select a test date, where available, within the next 3 months from your original booking. Transfer fee: $73.50 (5% GST included)

Transfers will not be accepted if requested less than 5 weeks before the Test date.

EXCEPTIONS

If you cancel your IELTS test registration anytime before the test date, you may only receive a partial refund (minus the $73.50 (5% GST included) administrative fee) if you provide one of the following:

• A medical certificate no later than five days after the scheduled test date that details your
inability to sit the test, including falling ill during any component of the test.
• Evidence of loss or bereavement, hardship, trauma or military service

4 days or more before the date of your Computer Test

You can only be transferred if you submit your transfer request 4 days or more before  your test day.

No administrative fee will be charged.

3 days or less before the date of your Computer Test

A transfer is not allowed, you might be eligible for a cancellation (see cancellation policy above)

Important
• Refund requests must be submitted via email to ielts@heartlandenglish.com

Form

IELTS Request for Refund or Test Day Transfer Form (PDF)

Credit Card Authorization – Refund or Cancellation fee (PDF)